Top Class

Magento support at affordable
rates


AT ONE CREATIONS WE ARE WITH YOU ALL THE WAY.

IF YOUR SITE IS NOT PERFORMING, IT CAN HURT YOUR BUSINESS! That is why we offer first class Magento support by experienced Magento developers – JUST FOR YOU. And as a Certified Magento Partner, we have the edge of working directly with Magento to give you the best solution possible.

OUR EXPERTS HAVE THE SOLUTION TO YOUR PROBLEM. CALL US NOW ON +44 199 244 66 22

Our support packages are designed to give you a first class experience and service at the ‘right price’. Our support covers a wide range of needs which enables you to focus on your potential and grow your eCommerce business to a whole new level.

 

KEY SERVICES

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SUPPORT PACKAGES

  • Support package on either a retainer or ad hoc basis
  • Hands-on Magento certified team of experts
  • High quality personalised service with a high success rate
  • Fast response to customer queries
  • Efficient customised solution that will work for you
  • All packages are at affordable rates

 

 

Bronze

Silver

Gold

Platinum

3rd Party Liaison

       

Act without

   

Yes

Yes

Site Monitoring

 

Yes

Yes

Yes

Telephone support

 

Yes

Yes

Yes

Health Checks

None

Half Year

Quarterly

Monthly

Out of Hours

Chargeable

Chargeable

Business critical within 4 hrs.

Business critical within 2 hrs.

Response time

2 Hours

1 Hour

30 Minutes

15 Minutes

Work Begins

24 Hours

Same Day

1 Hour

30 Minutes

Online Support

Yes

Yes

Yes

Yes

Office Hours

Yes

Yes

Yes

Yes

Analytics Support

Yes

Yes

Yes

Yes

Max support hours per month

10

25

40

90

Our Parners